Frequently Asked Questions
Product
What is Pink Maharani cashmere, and where does it come from?
Our cashmere comes from the Changthang Valley in the Himalayas, sourced from the rare Changra goats.
How are your shawls different from regular cashmere scarves?
Each Pink Maharani piece is 100% handmade, crafted under strict social and environmental standards (B Corp certified). Every embroidery is designed and completed by a single artisan over months of work, making each shawl truly one-of-a-kind. By choosing our shawls, you are supporting artisan families, preserving traditions, and contributing to Indian NGOs—all while acquiring a timeless heirloom.
Are all your products handwoven and hand-embroidered?
Yes. All shawls and stoles are handwoven and embroidered. (Other handmade products such as ponchos may also be offered—see collection.)
Do your shawls come with a certificate of authenticity?
Yes. Every shawl and stole includes a certificate of authenticity.
What does “made to order” mean?
It means your piece will be crafted especially for you, allowing for personalisation or custom embroidery.
Personalisation
How many letters can I embroider?
Up to 4 letters.
What thread colours and fonts are available?
We offer a curated selection—please contact us for current options.
Where can the monogram be placed?
Placement can be discussed to best fit the design.
How long does customisation take?
Timelines vary depending on embroidery, usually several weeks.
Are customised pieces refundable or exchangeable?
No, customised pieces are final sale.
Care
Do you offer repair services for older Pink Maharani shawls?
Yes, depending on the type of repair required (frays, tears, embroidery touch-ups).
How do I request a repair?
Contact us directly via email or phone.
How should I care for my cashmere?
- Handwash separately in cold water with mild/baby shampoo.
- Rinse, press gently with a towel (do not wring/twist), dry flat or loosely hung away from sunlight.
- Store in a cool, moth-safe space.
- Embroidered pieces are best dry-cleaned.
- Refresh by airing in open air.
Can you repair items not purchased from Pink Maharani?
Yes, on a case-by-case basis.
Orders
Where do you ship?
Worldwide. Timelines and fees depend on location (max. 21 days).
What are your shipping timelines?
- Ready-to-ship: within days.
- Customised: timelines vary depending on embroidery.
Do you offer express or gift delivery?
Yes. Express delivery is available at an additional fee. Special gift requests (wrapping, notes) can be added in the order comments.
How will my order be packaged?
Each shawl/stole is wrapped in tissue, placed in an orange gift box, and accompanied by a booklet and certificate.
Do you charge duties/taxes for international orders?
We offer free worldwide shipping. VAT/taxes depend on your country.
Returns & Exchanges
What is your return policy?
Returns/exchanges are accepted within 14 days of delivery if unworn, undamaged, and in original condition.
Can customised or repaired items be returned?
No.
How do I initiate a return?
Email us at info@pinkmaharani.com within 10 days of receiving your order.
How long do refunds take?
Refunds are processed once we receive and inspect your return.
Commitment
How does my purchase support artisans?
Every shawl supports artisan families in India, helping preserve centuries-old traditions.
Where are your artisans based?
Primarily in Kashmir and surrounding regions.
What is Pink Maharani’s mission?
To create luxury pieces rooted in tradition, respect, and beauty—while ensuring ethical work and environmental sustainability.
Do you work with women’s cooperatives or NGOs?
Yes, we partner with local associations and cooperatives.
How do you ensure ethical sourcing and fair pay?
Through direct partnerships, transparency, and B Corp certification.
Pricing & Payments
Why are your shawls more expensive than regular cashmere?
Cashmere is a rare material, and embroidery can take months by a single artisan. Our pricing reflects the artistry, time, and fair compensation for artisans.
What currencies and payment methods do you accept?
We accept major global payment methods.
Do you offer instalments or financing?
Available on request depending on region.
Are taxes included?
- Switzerland: VAT included.
- EU: VAT not included, payable to shipping company.
- Outside EU: VAT not included, net price displayed at checkout.
Gifting
Can I send a Pink Maharani shawl as a gift?
Yes. Our shawls are a popular choice for weddings, anniversaries, and meaningful gifts.
Do you offer gift wrapping or personal notes?
Yes, simply specify in your order comments.
Can customised shawls be gifted?
Absolutely—personalised shawls make treasured gifts.
Services
Can I commission a one-of-a-kind piece?
Yes, we accept bespoke commissions.
Can I commission a one-of-a-kind piece?
Yes, we accept bespoke commissions.
Do you collaborate with designers or events?
Yes. Past collaborations include Jil Sander and artisan showcases at our Geneva store.
General
Where is Pink Maharani based?
Our atelier is in Geneva, Switzerland.
How do I contact you?
- Email: info@pinkmaharani.com
- Phone: +41 77 288 48 33
Where can I see your products in person?
- Geneva: Globus, Bongénie, Pink Maharani Old Town boutique
- Zurich: Bongénie Zurich & Zurich Airport
- Basel: Bongénie Basel
- Chavannes-de-Bogis: Bongénie
- Gstaad: Marina Anouilh
- Worldwide: Holt Renfrew (Toronto), Selfridges (London), Explora Cruises
Do you work with wholesale or retail partners?
Yes—contact us for wholesale inquiries.
Get in touch with us
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Email address
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Availability in boutique / Book an appointment / Call us
+41 (0)77 288 48 33